Frequently Asked Questions
Tap a question to see the answer.
Do you have to use the repair shop your insurance company suggests?
Absolutely not! You can use whichever repair shop best suits your needs. Of course, it doesn’t hurt that we at Bramgate Collision have excellent relationships with a variety of large and reputable insurance companies.
Why should we choose Bramgate Collision Centre?
Fortunately, not only is Bramgate Collision Centre the ONLY Volkswagen and Audi Certified Collision Centre in the Peel region, we are also certified in several other brands including: Toyota, Honda, Acura, Nissan, Subaru, Hyundai, Genesis, Fiat, Chrysler, Dodge, Jeep, Ram, Kia, and we are looking to add more.
If the frame of my vehicle is damaged, is it a write-off?
No, a vehicle is only a write-off when the cost of repairs is greater than your insurance company’s valuation of your vehicle. Most new vehicles are built using unibody construction (meaning the frame and body are made from one piece), and our technicians have access to state-of-the-art computer measuring systems that can help your vehicle get back to its original build. No need to get bent out of shape!
How long will the repairs take?
Our Collision Service Advisors have been doing this for a long time and can give you an accurate time estimate. Of course, if anything unexpected occurs during the repairs that might delay the original timeline, our team will always do everything in our power to communicate any potential delays.
How am I going to get around now?
Assuming that your policy covers a rental vehicle (or that you’re the claimant), we will work with your insurance company to send you home in one of our rental vehicles. If you’re unsure, it’s best to contact your insurance company before you find out the hard way.
How will I know when my car is ready?
As we mentioned above, we pride ourselves on always being communicative during the entire process. When your vehicle is done, we’ll be sure to contact you via your preferred contact method—but you can always reach out to your Collision Service Advisor by call or email during the repair process.